Money Back Guarantee: Terms & Conditions
Your satisfaction is our top priority. We fully back our ability to deliver which is why we offer a 90-day money back guarantee. Work with us risk-free.
Overview of the 90-Day Guarantee
Full Refund Promise
If you're unsatisfied with our results at any point during our 90-day contract, you can request a complete refund of all payments made.
Universal Coverage
This guarantee applies to all customers who engage Nativ for contracted services, regardless of project scope or industry.
Client Confidence
We fully believe in our ability to deliver results beyond your expectations. However, if we don't, that shouldn't be on you.
Scope and Eligibility
Time-Limited Protection
Our guarantee is valid exclusively within the 90-day contract period. Any refund requests must be submitted before this window closes.
No-Questions-Asked Policy
You can request a refund for any reason related to dissatisfaction with our results or services, without providing any further details.
Simplified Process
We don't require supporting documentation or evidence of our shortcomings. Your satisfaction is the only metric that matters.
How to Request a Refund
Submit Written Request
Provide a formal refund request in writing within the 90-day contract period. Specify your account information and share any feedback you might have for us.
Choose Submission Method
Simply send us an email or submit your request here for immediate processing.
Receive Confirmation
We'll process your refund within 10 business days of approval and send confirmation when complete. Note that requests after 90 days are not eligible.
Still got questions?
We're always happy to answer any questions you might have. If any pop up, don't hesitate to get in touch.